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COVID-19 Update

Existing residents and service users

The health, safety and wellbeing of our residents and staff are our main priorities. We have therefore put in place robust and comprehensive contingency plans to respond to the coronavirus outbreak in the UK. Our plans are regularly reviewed and updated as advised by the Public health authorities. To continue to support our residents, service users and staff during this period of uncertainty with coronavirus COVID-19, our care homes remain closed to any visitors except health care professionals.

All of our care homes have been set up for video calling to enable you to keep in touch with your loved ones and we are confident that our staff will do all they can to ensure that life in our care services remains as comfortable and sociable as possible as we support them with delivering interactive activities, whilst practicing social distancing. We are very aware how difficult this must be to not visit a loved one and we know you have been unable to do so for several weeks now, thank you for your continued patience and understanding.

New residents and service users

We know that during the current pandemic people are still looking for and requiring residential care or home care services. We are currently still taking admissions into our care homes for those that need care. Please call our care homes or home care service if you are looking for care or need any further help.
We want to assure you that when we are admitting new residents from the community, we are doing so safely. We have clear policies in place to ensure that testing or screening is done. If it is appropriate for a resident to move in to our care homes, the resident will be asked to self-isolate for 14 days within the home upon admission.

During that time we will ensure that the new resident is as fully engaged in the life of the home as possible. We will not accept any admission we feel would be a risk to our current residents in our care homes. Our staff are all trained in infection control and are vigilant to the symptoms of COVID-19.

Chaucer House

82 St Martins Hill, Littlebourne Road, Canterbury, CT1 1PS

Chaucer House provides residential, nursing and dementia care. We work to create a welcoming atmosphere and put the health and well-being of the residents at the heart of everything we do.

We understand looking for care for a loved one during the current COVID19 Pandemic may seem challenging and right now and with the additional worry of not being able to view inside care homes the usual way prior placement or to visit a loved one post placement is an additional concern for many looking for care right now. We are currently working with families who have chosen our care services through this temporary measure ensuring everyone involved feels comfortable and settled in our care.

We have adapted our care homes to protect residents, staff and new admissions against COVID19. We have safe and welcoming isolated areas for the 14 days upon admission for your loved one. Throughout the 14 days these areas will be as comfortable and relaxing as you would hope for your loved one, with one to one care and support and daily treats and scheduled activities throughout their stay, where your loved can be involved as much or as little as they wish,  extras include fresh cut flowers throughout their stay, foot, hair and nail treatments, chocolates, scheduled daily video calls to loved ones, films and popcorn, favourite foods requests, daily newspapers and magazines delivered and more, all provided at no extra cost to you.
Finally, to help show our support through these unprecedented times if your loved one moves into any one of our care homes across Kent, Bexley & Greenwich we would like to offer you the first night free on us.

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The luxury care home provides residential, nursing and dementia care for 60 residents. At Chaucer House we work to create a welcoming atmosphere and put the health and wellbeing of the residents at the heart of everything we do. 
The modern design provides well equipped, bright lounges and en-suite bedrooms to support person centred care in which residents enjoy activities and make friends with other residents and staff.
At the heart of our home is our Philosophy of Care, the Eden Alternative, where staff encourage social interaction, engagement and work towards the eradication of loneliness and boredom.
Our team of qualified and attentive staff focus on the individual needs of the residents. 
Other facilities include the Beauty Salon where you can treat yourself to a new hair style or beauty treatment, a cinema room for residents and their families to enjoy a movie as well as a playroom with toys for the younger visitors to the home! 
There is a communal computer available for any relatives visiting the home, or for residents wanting to browse the internet or communicate with loved ones through email or video communication.
Residents can visit the pretty courtyard garden to while away a peaceful afternoon, or join in with the daily programme of activities throughout the home. The minibus also gives residents the opportunity for day trips out to one of the many local places of interest.
As well as a flexible day care service Chaucer House offers a respite care service allowing a crucial break for carers, for just a few hours or for several weeks. This offers family carers the chance to go on holiday or simply have some well-earned time off.


Services and facilities

Dementia Care

Residential Care

Nursing Care

Respite Care

Day Care

Daily activities

24 hour care

Cinema room

En Suite bedrooms

Wifi/Internet access


Landscaped gardens



Hair salon

Children’s play area

Get in touch

Understanding the type of care you need is an important first step in finding a care home that is right for you

Searching for a care home is not something any of us do every day. Often it can be quite stressful for all involved. We are here to provide guidance, whether one of our homes is right for you or not. With this in mind we have plenty of useful information you can access to help you with making the right choice.

We have an open door policy across all of our homes. You are welcome to visit at any time and see what care is provided. Our staff are there to assist with any questions you may have.

We would love to hear from you. Feel free to pop in or contact the Home Manager on 01227 671985 or contact our Head Office on 01795 597400.

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