Care Support Service

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01795 597403

Care Support Service

Find out more

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Confused about the care system?

Need guidance with unravelling what you might have to pay for care or how to choose the right care home?

We can help put your mind at rest and point you in the appropriate direction to obtain further information on how to get a needs assessment, find a suitable care home, or find care in your own home.

Telephone the number above and we will do our best to give you enough information and contacts to help you through the process of funding, finding suitable care or answering general enquiries.

Frequently Asked Questions

How do I choose the right care home?

There are three types of care homes:

• Residential, which offer help with washing, eating and drinking, using the WC and taking medication.

• Nursing, which offer care as above but also have qualified nurses on duty at all times. They may specialise with illnesses, disabilities or advanced dementia.

• A mixture of both.

Download care home sheet

How do I choose the right care home?

There are three types of care homes:

• Residential, which offer help with washing, eating and drinking, using the WC and taking medication.

• Nursing, which offer care as above but also have qualified nurses on duty at all times. They may specialise with illnesses, disabilities or advanced dementia.

• A mixture of both.

Download care home sheet

How do I get a needs assessment?

A care needs assessment will help the person decide the type of care and how much care they will need. A care needs assessment is free, anyone can request this and it is carried out through each local council’s social services department.

The person may need care in their own homes, or they may need residential care, in a care home.

How do I pay for my care?

A financial assessment is made by your local authority to see if you qualify for funding towards the cost of your care. Your income and capital is taken into account, although some can be disregarded. Capital includes savings, investments, and property. Income includes pensions and welfare benefits. You do not qualify for funding if you have more than £23,250 in capital, or an income high enough to meet the necessary cost of your care. This is called being a ‘self-funder’.

The local authority has a legal duty to ensure your eligible needs are met if, following the financial assessment, you are entitled to local authority funding. The local authority must also ensure your eligible needs are met if you do not qualify for funding but cannot arrange care for yourself and have no one who is willing and able to do it for you.

For more information please visit www.ageuk.org.uk

What is Power of Attorney?

A power of attorney is a legal document that allows someone to make decisions for you, or act on your behalf, if you are no longer able to, or if you no longer want to, make your own decisions. There may be a number of reasons why you might need this, for example:

• A temporary situation if are person is in hospital and needs help with everyday tasks such as paying bills

• Longer term plans if, for example, a person has been diagnosed with dementia and may lose the mental capacity to make their own decisions in the future

For more information, please refer to our Power of Attorney document below:

Download information sheet