Location: Sidcup
Job Categories: Deputy Manager
Shift Types: Day/Nights
Hours: Full Time

We think about ‘care’ in a different way – admission into a care home is the start of a new phase of life. This approach is engrained in our philosophy of care, The Eden Alternative, and our Vision, ‘Communities where everyone has a vibrant and fulfilling life’.

We are looking for a Deputy Manager to support our Home Manager at our 120-bedded Northbourne Court care home, Sidcup, Harland Ave, Sidcup DA15 7NU to deliver exceptional person-centred care to our residents and drive a positive culture and environment.

Job description

Avante Care & Support is a Registered Charity supporting over 1,000 older people through our registered nursing and dementia care homes and home care services. We are proud to be a well-established not for profit organisation, with an experienced and skilled workforce and we are committed to making a positive difference to both individuals and their loved ones as part of our Philosophy of Care.

We are currently seeking a Deputy Manager to join our residential care home, Northbourne Court, located in Sidcup, Kent, DA15 7NU.

This is a full-time role and the job-holder must have the capacity to work a minimum of alternate weekends.

We are looking for an individual with a relevant Health & Social Care qualification (RMA/NVQ Level 3/5) with experience in leadership and management in a Health and Social Care setting. Ideally, the candidate will have a sound recent background in residential elderly care.

Northbourne Court has 120 registered beds and therefore individuals will need experience working within homes with similar (or greater) numbers of residents.

Job Summary

To manage a residential home providing long-term, respite and day care, and other related services, to vulnerable elderly people in accordance with Avante care and Support’s overall policies and objectives within an agreed budget. The Deputy Manager has full day-to-day responsibility for the operational management of the home and is responsible for the quality of care delivered to the residents and clients in the home. The post holder will ensure that care provided complies with the standards required by our policies and quality systems.

Main Responsibilities and Duties

1. To ensure that high quality care is provided to all clients in accordance with Avante care and Support’s policies and procedures. In doing so, the Deputy Manager is required to take an active part in the care provision of the home, including working such hours as are appropriate to ensure that weekend and night staff are properly monitored and supervised, as agreed from time-to-time with the Operations Manager. To implement and ensure compliance with Avante care and Support’s quality assurance systems.

2. To recruit, develop, motivate and train staff to ensure that staffing levels are maintained at agreed levels. To maintain staff supervision and appraisal systems in accordance with personnel policies and recognising Avante Care and Support’s accreditation and commitment under the Investors in People award.

3. To maintain effective communications at all levels with residents, clients, staff and external agencies. To encourage residents and staff to actively participate in decisions involved in the management of the home.

4. To identify the needs of the residents and enable those needs to be met by the effective and efficient use of available resources.

5. To monitor and control expenditure within the home and to act on the instruction of the Home / General Manager on any areas of expenditure falling outside of agreed limits.

6. To ensure that all financial and administrative systems are maintained within the home and to ensure that payroll, personnel, client and other details are available for HQ on the required dates. To ensure that petty cash and residents’ monies are accounted for in strict compliance with policies and procedures.

7. To maintain confidentiality on all matters relating to Avante care and Support’s work and on information about residents and staff.

8. To provide and maintain safe working systems within the home and to ensure that the home and its staff carry out all duties in accordance with the requirements of health and safety legislation and Avante Care and Support’s Health and Safety policy. To be responsible for ensuring that risk assessments are carried out on all relevant matters within the home. To be responsible for ensuring that all fire safety precautions are undertaken within the home.

9. To discuss with the Home / General Manager, ways of promoting the home and to ensure that the home is seen as a resource to the local community. To encourage residents to actively participate in local community life where possible.

10. To carry out duties in compliance with Avante Care and Support’s overall policies and procedures.

11. Promote Avante Care and Support’s Equal Opportunities Policy statement, ensuring an awareness of differing ethnic, social and cultural backgrounds.

12. To carry out any other duties which may be seen to be reasonable having regard to the skills and responsibilities implicit within a Deputy Manager post.

13. Attend training sessions/courses and meetings at Head Office, Faversham and various locations necessary in the performance of these duties.

** All relevant work instructions will be issued to the post holder.

This job description is provided to assist the post holder to know what his/her duties are. These duties may be amended or added to from time to time following consultation with the post holder, without change to the level of responsibility appropriate to the post and the salary, in order to provide the best service and assist with the smooth running of the home.


Essential Experience/Skills

  • Approximately five years’ experience in a caring profession, 2 of which should be in a supervisory/management position.
  • Proven leadership and team management skills.
  • Experience of budget management and of organising administrative systems.
  • Ability to communicate well, both verbally and in the writing of reports.
  • Must have the ability to train, motivate and support staff.
  • Suitable qualification, such as NVQ 4 in Management, CMS, Diploma in Welfare Studies, Open University Elderly or BTEC Elderly, a nursing qualification.

Desirable Experience/Skills

  • D32/D33 NVQ Assessors certificate.
  • Residential Deputy Manager experience.


Salary: £36,502.00 per year

Annual holiday entitlement: 6.2 weeks inclusive of bank holidays – 31 full time days

Pension: Avante provides an occupational pension scheme for its staff and on completion of 3 months service, the post-holder may elect to become a member of this scheme. Scheme eligibility is subject to certain terms and conditions, which will be provided to the post-holder, on request, from the Payroll department.

Environment: Avante offers a friendly team working environment, together with training & career development opportunities.

Our positions are subject to Enhanced DBS Disclosures which will be completed upon successful application. All applications will be dealt with on an individual basis in accordance with our policy and organisational requirements.

We are an Equal Opportunities Employer. We welcome applications from ethnic minority groups and if you meet the criteria for the role, you will be offered an interview.

Please note: If you are shortlisted, you will be invited to attend an interview. We regret to inform you that due to the high volumes of applicants, we do not write to candidates, who are unsuccessful at the shortlisting stage. In the meantime, we would like to thank you for the interest you have shown in Avante Care & Support.

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