Amherst Court retains Outstanding rating
Amherst Court in Chatham, Medway, is owned and operated by Avante Care & Support and offers care for older people living with dementia.
CQC inspectors were particularly impressed by the home’s leadership and the home’s responsiveness to residents’ needs. Care is delivered in line with Avante Care & Support’s vision of ‘Communities where everyone has a vibrant and fulfilling life’.
Inspectors spoke to residents, relatives, staff members and health and social care professionals. Comments from residents included, “I love it here, this is my new home" and “The staff are kind and respectful and very patient with mum". Other comments included, "I enjoy the atmosphere. If it's someone's birthday they always have a celebration."
One relative’s feedback included, “It's a good home, the staff all know what they are doing, I always receive the support I need."
Other comments included, "The staff don't rush they have a chat too which I look forward to" and “They are quiet, caring and I really feel that they care."
The report went on to say, 'There was a person-centred culture at the service, with care planned around the individual. Staff knew about people's background, their preferences, likes and dislikes and their hopes and goals. Staff spent time with people to get to know them. There were descriptions of what was important to people and how to care for them in their care plan. Staff talked about people's needs in a knowledgeable way and explained how people were given the information they needed in a way they understood so that they could make choices."
CQC Inspectors spoke with residents about the care they received at Amherst Court. The report stated staff supported people in a way that they preferred. People responded well to staff and looked comfortable in their company. Staff interacted with people in a way that demonstrated they understood their individual needs and had a good rapport with them.
Other comments from residents included, "I could not be happier, I feel happier every day and don't want to be anywhere else, and I feel very safe here".
Stuart Cross, Managing Director, Avante Care & Support said, "Amherst Court was the first care home in Medway to receive an Outstanding rating from CQC in April 2015 and I am absolutely delighted the home continues to be rated as Outstanding. Only 2% of homes across the country have this accolade and it is testimony to the hard work and commitment of our dedicated staff."
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