Outstanding CQC Report

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Amherst Court Care Home

‘Outstanding’ CQC Report’

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First Home in Medway to receive ‘Outstanding’ CQC Report

Avante Care & Support’s care home, Amherst Court in Chatham, Kent has recently received an ‘Outstanding’ rating from the Care Quality Commission.

Located in Chatham, Medway, Amherst Court offers care for older people living with dementia.  CQC inspectors gave an ‘Outstanding’ after examining the home’s responsiveness and leadership and a ‘Good’ for safety, caring and effectiveness, setting an overall rating of ‘Outstanding’ for the home.

Since the CQC began rating adult social care services under their more rigorous style of inspection in October 2014, only eighteen care homes providing dementia care in the whole of the UK have received their top rating of ‘Outstanding’, with only two care homes in Kent achieving this. Amherst Court has now proudly become the first care home in Medway to achieve an ‘Outstanding’ rating from its recent inspection.

The report, which can be found here was based on an unannounced inspection on the 20th and 22nd May 2015 by the Care Quality Commission..

Residents at Amherst Court love using the exercise ball!

‘Residents feel safe’

The Care Quality Commission stated that the service was caring, residents were treated with consideration and respect, and staff understood people’s needs and promoted independence.

The report from the Care Quality Commission stated: Residents and their relatives described a service that was welcoming, caring and friendly and they felt safe at the care home. The service was considered as part of the community by relatives and residents moved comfortably around the service to meet friends and chat to staff. Residents were encouraged to get involved in how their care was planned and delivered.

During the inspection CQC inspectors observed staff with residents, and examined records including the staffing rota, policies, incident and accident records, recruitment and training records, meeting minutes and audit reports.

Relatives spoke about their peace of mind as they felt their family members were well cared for and safe. One relative said, “I know when I leave Amherst Court after visiting my mother that she is safe and I need not worry about her.”

A resident who spoke with one of the CQC inspectors said, “It’s a lovely place to live.” “The staff are kind and care for me.” “I have a lovely room and I have a shower every night before I go to bed.”

“Given the national and local publicity about poorly performing health and care services, we are delighted to have been acknowledged and awarded this Outstanding grade, recognising the excellent quality of our services to local people and their families in Kent.”Avante Care & Supports Managing Director, Mark LLoyd

Dignity & Respect

It was observed that residents had choices in relation to their care. A relative told CQC, ‘The staff always respect what my mother wants, if she doesn’t want personal care, they respect that, but they try.’

Staff told CQC that they respected the choices residents made.

To help determine the rating of ‘outstanding’ for the homes responsiveness, relatives said they enjoyed attending the relatives meetings which are held monthly, stating it was like “Meeting together as a large family.” The meetings are deemed as useful by the relatives for bringing to the attention of the registered Home Manager any problems which may arise.

Medway MP, Tracey Crouch said: “Staff at Amherst Court in Chatham should be proud of their hard work and commitment in ensuring a safe and caring environment, which has been recognised by the CQC.

Residents at Amherst Court love using the exercise ball!

Getting the first ‘Outstanding’ rating in Medway from the CQC’s rigorous new inspection regime is a testament to their dedication in delivering a service which prioritises dignity, responsiveness and respect for its residents, their carers and families.”

Cllr David Brake, Medway Council’s Portfolio Holder for Adult Services, said: “I am delighted Amherst Court has been recognised as outstanding. This is the result of the exceptional work that clearly goes on there.  Staff at Amherst Court can not only be proud of this achievement but also be delighted that they are among an elite few in the country to achieve this rating.”

As a thank you to residents, relatives and staff for their support during the CQC inspection there will be a celebration party on Friday 20th November at Amherst Court which will also mark Avante Care & Supports 25 years of providing care and support across Kent and South East London.

Resident Margaret admiring the marrows on a day trip out to Kew gardens with other Amherst Court residents and staff.

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