‘Good’ CQC rating for Avante Care & Support Home Care team in Bexley
Avante Care & Support Home Care team in Bexley, receive a ‘Good’ rating from the Care Quality Commission.
Located at Bourne Road in Bexley, the Avante Care & Support Home Care team provide care and support across the London Borough of Bexley, to those living at home.
Following an inspection in February, industry regulator the Care Quality Commission gave a ‘Good’ rating for the Bexley Home Care and Support team across all five areas examining safety, effectiveness, caring, responsiveness, and leadership.
CQC stated that the people they spoke to told them they had confidence in the service and staff treated them in a caring, respectful and dignified manner. Other comments in the report included,
“The staff are very helpful and trustworthy” and “The carers treat me very well, I feel very safe.”
Inspectors met with the Registered Manager, four care staff members and the Head of Home Care. They looked at sixteen people’s care records, staff training and recruitment records and records relating to the management of the service. The inspectors also spoke on the phone with four members of staff and 24 people using the service to gain views about working for and receiving care.
The report from the Care Quality Commission stated: “It was evident through speaking with clients and staff that there were good, caring relationships formed and clients felt comfortable and safe with their carers.
One client commented “We get on very well, they do things the way I want, they ask me before they do anything and check I’m ok with it. I’m in control”. Another client praised the support and companionship from staff saying, ‘”We work together, the care staff encourage me to do as much as I can for myself”.
Angela Johnson, Head of Home Care commented, ‘I am extremely pleased with the recent CQC report, rating the Bexley Home Care team as good across all 5 areas of the inspection. Dawn Dwyer, Registered Manager and her team strive to ensure all care that is delivered is of the highest standard, safe, responsive and delivered in a friendly and caring manner. The recent CQC outcome is a credit to the whole team who continuously demonstrate dedication and commitment to providing an excellent standard of care’.
To see the full CQC report for Avante Care & Supports Home Care team, Bexley please click here http://www.cqc.org.uk/sites/default/files/new_reports/INS2-4183482544.pdf
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